Customer quality manager

An innovative, ambitious organization dedicated to public health, with a meaningful and inspiring mission and a team of experts with diverse personalities? We have an exciting opportunity for you as a Customer Quality Manager based in Val-Revermont (01).

Reporting to the Site Quality Manager, you will serve as the primary point of contact for customers on quality-related matters and actively contribute to improving the quality system.

In this role, your main responsibilities will include:

• Customer quality
  • Manage customer complaints: receipt, processing, follow-up, implementation of corrective and preventive actions (CAPA), and customer response
  • Process specifications and Quality Agreements (analysis, discussion, etc.)
  • Handle various customer requests
  • Manage customer audits: planning, organization, audit follow-up, implementation and monitoring of CAPA, and customer response
  • Lead and facilitate Change Control as needed
  • Participate in batch release
  • Manage customer exemption requests
  • Ensure the dissemination of key customer information across departments (production, logistics, quality, sales, etc.)
  • Process various customer requests

• Quality system
  • Help raise awareness and provide training for staff
  • Ensure compliance with internal procedures
  • Help draft and revise internal procedures and documents
  • Propose improvement solutions
  • Conduct and monitor internal audits: organization, execution, report writing, distribution, and follow-up on corrective and preventive actions (CPA)
  • Release batches of CE/non-CE finished and semi-finished products: review of documentation and release in the ERP system
  • Ensure follow-up on site CPAs and monthly follow-up with internal teams

• Bachelor’s degree (+3y) in quality management and/or significant, successful experience in customer quality, ideally in an industrial setting
• Knowledge of ISO 13485, medical device regulations, and ISO 15378 is a plus
• Fluency in written and spoken English to conduct audits and communicate independently

• Organizational skills, attention to detail, and the ability to prioritize
• Analytical skills and the ability to step back and assess the situation, particularly when handling customer complaints
• Independence, a systematic approach, and the ability to meet deadlines
• Discretion and reliability
• Excellent writing and interpersonal skills
• Adaptability when dealing with a variety of people and situations

Do you have all these skills? If so, you’re the perfect candidate!

Missing a few? Give it a try and apply. We’ll carefully review your application!

We are proud to promote diversity and equal opportunity within our teams. We believe that our differences make a difference and that an inclusive work environment will foster our growth as a company, as teams, and as individuals. We will therefore consider all applications* while fostering an inclusive work culture where every individual can feel they belong.

All applications will be considered regardless of origin, background, religion, gender, sexual orientation, gender identity, disability…